Shipping & Returns

Exchange & Return Policy

We want you to love your MSBHV order. If something isn't right, here's how we can help.

Exchanges

We accept exchange requests within 3 days of receiving your order.

To be eligible, items must be:

Unworn, unwashed, and in their original condition.
Returned with all original tags attached.
Free from perfume, makeup, stains, or any signs of wear.

Exchanges are subject to product availability and approval after quality inspection.

Returns

Returns are accepted only if:

You received the wrong item.
The item is damaged or has a manufacturing defect.

Requests must be submitted within 48 hours of delivery, along with clear photos of the issue.

Returns requested for reasons other than receiving the wrong item or a confirmed manufacturing defect (such as change of mind or personal preference) will have the applicable shipping fees deducted from the refund amount.

Sale Items

All sale and promotional items are final sale and cannot be exchanged or returned.

Shipping

Shipping fees are non-refundable.

For size exchanges, the customer is responsible for exchange shipping costs. If the error is on our end, MSBHV will cover all shipping fees.

Please allow up to 4 business days for approved exchange and return requests to be processed and scheduled with our shipping partner.

Please note that deliveries, return pickups, and exchange pickups do not operate on Fridays, Saturdays, public holidays, or during courier closures. These days are not included in processing or shipping timeframes.

Processing & Refunds

Once your returned item has been received, it will undergo a quality inspection.

Please allow up to 7 business days for the return to be received, inspected, and processed.

If approved, refunds will be issued within 3–5 business days after the item has passed our quality inspection.

MSBHV reserves the right to refuse any exchange or refund if the returned item does not meet our quality standards upon inspection, including signs of wear, washing, damage, missing tags, perfume, makeup, stains, or any condition that makes the item unsuitable for resale.